Samantha Hardy

When the Referrer Wants a Copy of the Agreement

You are setting up a workplace mediation. The referrer, often someone from HR, says they want a copy of any written agreement the parties reach. It sounds like a routine request, but it changes the process in ways the referrer may not have thought through,

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Samantha Hardy

The Job Description and the Unwritten One

Most jobs come with two descriptions. The one that gets written down is about outcomes: deliver this analysis, manage this caseload, draft these contracts, service these clients, hit these targets. That description ends up in the position description, the contract, the performance review. The other

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You will find useful articles on conflict-related topics.