Changing the way people think about conflict
We help people see conflict differently. As a natural part of life that can lead to learning, growth and connection. When people think differently about conflict, they approach it with more courage, curiosity and skill.
Developing Practitioners,
Not Just Delivering Training
The Conflict Management Academy (CMA) is a boutique training provider based in Australia, supporting students and practitioners worldwide. We do things differently. We don’t just teach. We develop practitioners.
Our programs are designed for professionals who want more than a certificate. We offer a learning experience that is practical, reflective, and personally tailored. Every course is built on a foundation of evidence-based practice, real-world application, and deep respect for the people who choose to do this work.
Training with CMA is not a transaction. It’s a partnership. You’ll gain the skills, confidence, and clarity to handle conflict with professionalism and purpose, supported by mentors who understand that great conflict managers aren’t created in a classroom, they’re developed through practice, reflection, and community.
Our philosophy is grouned in four core principles: Reflection, Artistry, Engagement and Lifelong learning (REAL). These guide everything we do.
Ways to learn
In the room
Immersive, hands-on workshops across Australia
On demand
Webinars and courses you can complete at your own pace. From short refreshers to full accreditation
Live online
Interactive webinars, masterclasses, and Mediator’s Dilemma
In practice
Supervision, mentoring and reflective practice groups that help you refine your skills in real world contexts.
Resources
Books, Coaching Cards and other resources for sale
We have courses for everyone
Whether you are a new or experienced mediator, someone who has to manage conflict in the workplace, or an individual who wants to feel more confident and skilled in your own conflict situations, we have something for you!
Conflict resolution professionals seeking professional development
Psychologists / counsellors / social workers developing conflict skills
Individuals training to become mediators or conflict coaches
Human resources professionals and leaders managing workplace conflict
Coaches working with clients in conflict
Anyone who wants to feel more comfortable in conflict
Explore topics
CORE PRACTICE
Mediation, Conflict Coaching, Conflict Management Skills
PRACTICE GROWTH
Business development and marketing, Ethics in practice, Tips for new practitioners
SPECIALISED AREAS
Emotions and conflict, workplace conflict, family conflict, managing challenging behaviours
EMERGING FIELDS
Neurodiversity and conflict, trauma-informed practice, courage in conflict
APPROACHES
Facilitative mediation, Narrative mediation, Transformative mediation
Why train with us
Conflict Management Academy offers practical, experience-driven training that builds real confidence and capability. With expert guidance and hands-on learning, you gain the skills to manage conflict more effectively and lead with clarity in challenging moments.
Designed for you
Each cohort is small and intentionally diverse. You’ll learn in a personal, collaborative environment led by experienced practitioners who adapt the content to your context.
Practice that builds confidence
Conflict management is learned by doing. Our programs include role-plays, simulations, and reflective debriefs with expert feedback to help you refine your craft.
Community that lasts
Learning doesn’t end when the course does. Through our Practice Labs, supervision, and mentoring, we support your growth long after training ends.
Flexible and accessible
We combine online flexibility with live interaction so you can access high-quality training that fits your life.
Research and ethics
at the core
Our approach draws from the latest research in communication, psychology, and professional practice. We teach not only the process, but the mindset and presence that make it effective.
Accreditation and recognition
Many CMA programs meet the requirements for accreditation under the Australian Mediator and Dispute Resolver Accreditation System (AMDRAS) and the REAL Conflict Coaching System, with continuing education points available through ICF and ACA.
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Join our community
Stay connected with a network of reflective practitioners who are reshaping the field of conflict resolution.
Hear about upcoming courses, events and insights.