WOD: Resolution and Repair - Conflict Management Academy

While Mediation can help us reach an agreement, resolution doesn’t equal repair for parties in conflict. Despite a clear agreement or a workable path forward, underlying relationships can remain strained, fragile and unresolved. Where those parties must work together, live near each other or are part of the same community or system, the gap between resolution and repair can be more pronounced undermining the intervention success.

This session explores the distinction between resolution-based and repair-based processes. We’ll discuss practice fidelity, party needs, the intersections, boundaries and what helps us facilitate the best outcome.

We'll dive into a discussion around:

When resolution is the appropriate intervention

When relational repair becomes necessary for sustainable outcomes both for and beyond the resolution

Assessing which practice may best meet the parties' needs

The different skills, stances and interventions required for resolution and repair formats

How to work at the intersections without overreaching or undermining practice integrity

We want to sharpen our capacity as practitioners to meet the work in front of us with intention, integrity, compassion and at times, a little process innovation.

About your trainer:

Rikki Mawad is a restorative engagement practitioner, mediator, executive coach and facilitator specialising in complex, high-stakes conflict.

With nearly two decades of experience across government, private sector, boards and community settings, she is known for working in situations where conflict is layered, emotionally charged and resistant to straightforward resolution. Her work focuses on helping people move beyond agreement to address impact, accountability and outcomes that hold over time.

Rikki works across prevention, response and recovery – to support the resolution of complex matters, the repair of relationships where trust has eroded, and the development of leadership and systems that reduce the likelihood of recurrence. She also designs and delivers leadership, conflict capability and culture initiatives, and advises boards and executive teams on building more conflict-capable organisations.

Her approach is grounded, practical and highly relational, anchored in her strong belief in courageous compassion, justice and kindness. Outside of her work, she enjoys cold water swimming, watching sausage dogs run and adventuring with friends and family.