Conflict Resolution

REAL WORLD INSIGHTS: How we adapt our interpersonal conflict strategies

Coleman argues that there are three different criteria for how we might adapt our interpersonal conflict strategies:  relational importance, goal type, power differences. These different criteria lead to seven basic types of interpersonal situations. These include: where the conflict is of low importance (independence), compassionate responsibility (high power, cooperative goals), partnership (equal power, cooperative), cooperative

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REAL WORLD INSIGHTS: Peter Coleman’s “Adaptive Mediation”

Peter Coleman’s research has identified the four most challenging conditions or “derailers” of mediation as: High intensity conflict: higher levels of destructiveness, emotionality, and intransigence; High degrees of constraints or limitations on the mediation: including legal and time constraints and constituent pressure; Highly competitive relationships between the disputants; and The covert nature of the issues

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Perspective taking in conflict

Anyone who works with people in conflict understands the transformative power of perspective taking in resolving conflicts.  In fact, a large part of the work of mediators and conflict management coaches involves supporting clients to see things from different perspectives. Perspective taking often results in: More information being disclosed Increased capacity to communicate in a

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