Conflict Confident
Applied Skills for Workplace Leaders
Practical Skills for Managers, Team Leaders & HR Professionals
Conflict in the workplace is inevitable.
Escalation, avoidance, and unresolved tension don’t have to be.
This highly practical, four-day course equips managers, team leaders, and HR professionals with the skills, tools, and confidence to effectively support:
Individuals in Conflict
One-on-one coaching and support for staff navigating interpersonal challenges
Two Employees in Dispute
Facilitated conversations to resolve conflicts between colleagues
Entire Teams
Group facilitation for teams navigating tension or change
Designed specifically for workplace settings, this program builds real capability across one-on-one, two-party, and group situations.
Developed & Delivered by Accredited Experts
This course is developed and delivered by trainers who are professionally accredited and bring real-world expertise to every session.
Accredited Mediators
Under the National Mediator Accreditation System (AMDRAS)
Certified Conflict Coaches
With Conflict Coaching International (CCI)
Trained Facilitators
Of complex workplace and multi-party processes
Participants benefit from approaches grounded in professional mediation, conflict coaching, and group facilitation practice — adapted specifically for leaders and HR professionals working internally within organisations.
Who This Course Is For
Managers and Team Leaders
Leading teams through conflict and change
HR Professionals
Supporting staff and resolving workplace disputes
People & Culture Practitioners
Building healthy workplace cultures
Senior Staff
Supporting workplace wellbeing and performance
Wellbeing Leads
Guiding staff through interpersonal challenges
What Makes This Course Different?
This is not theory-heavy conflict training. It is hands-on capability building.
Strong skills-development focus
Leading teams through conflict and change
Practical frameworks you can apply immediately
Clear processes you can use the next day at work
Live practice, role plays, and structured feedback
Real-world scenarios with expert guidance
Clear processes you can use the next day at work
Structured models for one-on-one, two-party, and group situations
Designed specifically for workplace settings
Adapted for leaders and HR professionals working internally
Course Overview
DAY 01
Understanding Conflict & People in Conflict
A powerful foundation day.
By the end of Day 1, participants understand how conflict works — and how to intervene early and effectively.
- What conflict actually is (and what it isn’t)
- Conflict dynamics and escalation patterns
- How stress impacts behaviour and communication
- Communication habits that fuel or reduce conflict
- Conflict analysis tools for managers
DAY 02
The Manager as Coach/Mentor in Conflict
How do you support a staff member who is struggling in conflict?
- Coaching and mentoring in conflict situations
- Managing emotional conversations
- Listening for what really matters
- Asking powerful questions
- Managing tension between coach and manager roles
- Introducing a practical coaching model you can use in any situation
DAY 03
Facilitating Difficult Conversations
Sometimes you need to bring people together.
Day 3 focuses on:
- Step-by-step structure for guiding two staff members through conflict
- Core skills drawn from mediation practice
- How facilitated conversations differ from formal mediation
- When to use an internal vs. external facilitator
- Managing strong emotions and power imbalances
Participants gain a clear framework and the confidence to facilitate constructive workplace conversations.
DAY 04
Group Facilitation & Preventing Conflict
Conflict isn’t only between individuals — it lives in teams.
This final day focuses on facilitating groups to:
- Support effective decision-making
- Clarify team values and expectations
- Navigate change and restructuring
- Improve meeting culture
- Prevent conflict before it escalates
Participants develop practical group facilitation tools that can be used in:
- High-conflict situations
- Change management contexts
- Everyday meetings
- Strategy and planning sessions
Learning Outcomes
By the end of the course, participants will be able to:
- Analyse workplace conflict clearly
- Coach staff through challenging interpersonal situations
- Facilitate constructive conversations between two employees
- Know when to intervene and when to refer
- Lead group discussions confidently and prevent unnecessary conflict
- Apply structured models rather than relying on instinct
Course Format
Highly interactive, practice-focused training
4 Full Training Days
Comprehensive skill development
Highly Interactive
Active participation throughout
Real-Life Scenarios
Workplace-specific situations
Practice-Focused
Role plays and feedback
Resources Included
Practical frameworks and materials
Build Confidence.
Strengthen Leadership.
Support Your People Effectively.
Enquire now to register your interest or secure places for your team.